Frequently Asked Questions
Call us today on 07947369202 to book!
Q: How do you inflate the bouncy castle when you have delivered it? Will I be able to put it down?
A: Our bouncy castles are inflated using electric fan blowers. They are simply plugged in to a suitable socket in your house or out building; we supply long extension cables and power breakers with all castles so you don't need a socket nearby. To deflate the castle, simply unplug the fan and it will slowly collapse (make sure nobody is using the castle at the time!).
Q: Do we need to pay a deposit
A: We take a £10 admin fee to secure your booking with out the £10 admin fee your booking is not secure with us.
Q: What happens if it’s raining or particularly bad weather on the day of the booking?
A: We will deliver your booking in any weather as you have entered in to a contract that we will fulfill.
Q: How much space do I need for a bouncy castle?
A: The dimensions of our castles are shown in our gallery page, please also allow an additional 5 feet both back and front and at least 2 feet at the sides.
Q: What kind of access do you need when you deliver the castle?
A: The castles are wheeled in to position using a cart, so we will need a standard size path to get the castle in to your garden or venue. If you have a lot of steps or a tight entrance way, please let us know so that we can assess the access.
Q: Can the bouncy castles go indoors?
A: Yes the bouncy castles can go indoors but you must check the height of the ceiling before booking and contact us regarding the bouncy castle going indoors as we will need to check the clearance and provide sand bags.
Q: How much notice to I need to give to book a castle?
A: As much notice as possible. During busy times we book up well in advance so let us know as soon as you have a date in mind, we will do our best to accommodate you.
Q: What time will you deliver the castle?
A: We can not grantee any time's delivery is between 8-12 and collection starts from 18:00 onwards
Q: When the castle is delivered, do I have to set it up myself or do you do it?
A: The delivery person will completely set up the castle, give you a demonstration on how to use it safely and then leave it in your control. When we turn up to collect the castle, we will also dismantle it.
Q: How many children/adults are allowed on the castle?
A: Each castle has different limits. Please note children's castles should never be used by heavier adults, remember the hirer is responsible for any damage.
Q: Is it ok to put a bouncy castle on my lawn, will it cause much damage?
A: We actually prefer to put the bouncy castle on a lawn area. For safety reasons we must hammer in 6 securing pegs to hold the castle down during use. The castle will have a ground sheet placed under it so the grass will not come to any harm. The holes left over from the securing pegs will disappear after a few days.
Q: How long do I get the keep the bouncy castle?
A: We usually deliver the castles first thing in the morning and then collect them later on that day. If you want it for more than one day please mention this when you book, this will of course be reflected in the price.
Q: Am I allowed to hire this castle from you and then charge people to use the castle?
A: Yes you are, but you must bear in mind that you are in charge and must make sure that people who use the castle are safe, don't overload the castle to try to make extra money. As the hirer you are liable for any damages please bare in mind you may need to take out some public liability insurance if you are doing this in a public place.
Q: How many children can fit in a bouncy castle?
A: Generally speaking, between 6 and 12 kids at one time. This really depends on the size of the children and the castle.
Q: What if it rains?
A: Some of our Castles come with shower covers and all our extension leads are fully shower proof so showers won't stop play!
Q: How much electric does it use in a day?
A: Approximately EIGHT pence per HOUR
Q: What is the law on testing
A:The only legal requirement for the safety inspecting of bouncy castles and inflatables is to comply with The Provision and Use of Work Equipment regulations 1998 (PUWER) This states that you must have an annual inspection carried out by a competent person. The HSE themselves do not and will not officially recommend any specific body. All they specify is if the test was carried out by a competent person and as such we use an independent competent inspector. As part of this testing, The tester must be able to demonstrate that the inflatable is manufactured in accordance with the latest BS/EN14960 Regulations, which ensures inflatables are safe in design and manufacture, are Flame retardant and fit for purpose as well as ensuring the inflatables are in a good state of repair.